Questions or need help with the streaming on HometownLIVE.net, please e-mail by clicking here!

We will respond to your questions as soon as possible, please note we do not have 24/7 tech support so an immediate reply could be delayed.

Question: Does your streaming system work on Windows and Mac?
Answer: Yes.

Question: Will your streaming system work with more than the Internet Explorer browser?
Answer: Yes. Firefox does work.

Question: I still don’t hear anything! What’s wrong?
Answer: Odds are good it’s because you’re using a pop-up ad blocker. This player “pops-up,” so if you’ve blocked pop-ups, you’ve blocked the tuner from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "CTRL" key while clicking to open the Login Screen or Player. If the "CTRL" key doesn't work, consult the directions found in your pop-up blocker "read me" file.

Question: My tuner says “buffering” a lot and drops in and out. What’s the deal?
Answer: If you are having connection or buffering problems, check your internet connection speed. Slow connect speeds and unstable/old dial-up modems can cause the audio to "never" play or constantly buffer. If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much slower than your 28k or 56k modem is capable of producing. We recommend calling your Internet Service Provider to inquire about alternate dial-in numbers. Hopefully, they will have several numbers you can try to get a good connect speed.

Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer: We send our over the air signal to a streaming server at KYWiMAX.com  who then processes it and sends it out over the internet. This creates some delay. More delay is caused intentionally to allow the tuner a “buffer” which picks up scrambled bits and bites and then reassembles them so that it sounds as if nothing has been missed in the process. In other words, it creates less drop-out this way.

Question: I’ve emailed you a question, comment, complaint or compliment and haven’t heard back from you today or yesterday! Why?
Answer: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we do appreciate all feedback and do try to get back to everyone eventually.

Question: Why do you “block” some programs on your stream that I can hear on you over the air radio station?
Answer: Sometimes (not often), we do not have the rights to stream certain sports or music programs. We do streaming for free – but not everybody does – so if we stream something for free that someone else is charging a fee for – well you know….that’s why law degrees are so popular!

Tech Tips
Always make sure you have the latest versions of the critical software needed to listen to Online. Always check your system for the latest updates available for Internet Explorer and Windows Media Player. If you must install a newer version of Windows Media Player, do so on top of your existing version. DO NOT uninstall the old version. This is very important.

Click on the links below to get your FREE updates:

http://windowsupdate.microsoft.com the Internet Explorer and Windows Operating System updates, patches and fixes.

http://www.windowsmedia.com/download for the latest Windows Media Player compatible with your system.